Feature Requests

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Showing ideas that are with tags
  • 1
    Update Caller ID between Transfer, Park Retrieval, Intercept, etc.
    2 months agoopen0
    Presently in CMV you will lose the "originating callers" Caller ID if you: Park/Retrieve a call or transfer a call via an assisted transfer. I would like for the originating callers Caller ID to... Read more...
  • 1
    More Custom Templates for Phone Features
    2 months agoopen0
    In moving to using "templates" for custom configs vs. configuration statements, I'd like more pre-built forms for popular options (ie: Call Waiting Toggle, Time Zone Adjustments, etc). I'll add it ... Read more...
  • 1
    Multiple AT Menu
    2 months agoopen0
    You can have a day and night greeting on an AT, but cannot change the Menu options for "night mode". Makes the ease haveing different route/options after hours difficult and results in the creation... Read more...
  • 1
    2FA for portal access and more complex passwords
    2 months agoopen0
    Would be nice to have 2 factor authentication to login to the portals. I would say all portals, CST and End User Portal. Also the end user portal password can only consist of numbers which is a securi... Read more...
  • 1
    Ring Group Options
    2 months agoopen0
    Ability to have a ring group with some numbers having "call announce" and other numbers not having a call screening ability. Use case: having office phone and cell phone in RG...but if you pickup o... Read more...
  • 1
    Template Creation
    1 month agoopen0
    more "self-service" template creation in UI form.
  • 1
    More Int'l calling security options
    2 months agoopen0
    Part A: Ability to have only some extensions able to dial int'l. Part B (in addition to): option for PIN code validation SEPERATE from the voicemail pin.
  • 1
    Phone "uptime" reporting/history/alerting
    2 months agoopen0
    From time to time clients will call us saying "our phones were down"...but now they're back... ...or a client will tell us of problems with a phone frequently going offline. Current fields only ... Read more...
  • 1
    Music on Hold Preferences
    3 weeks agoopen0
    Two fold (in one feature request for convenience) - Allow for different MOH tracks to be selected for a parked call...Presently I believe it only plays what is defaulted "to the account". ie: If s... Read more...
  • 1
    "Expert View"/Set account defaults.
    3 weeks agoopen0
    There are many times where we want to set a client's account up for certain templates for example; on routing to play rings...or even having default "fails" that we want to put on all the extension... Read more...
  • 1
    Swap/Replace Phone
    3 weeks agoopen0
    two-fold: 1) Sometimes a client will play "musical desks" (not like hot-desking...more of a perm. move) and rather than have the employee just take their phone with them they want us to change the p... Read more...