Author: Paul Nebb
- 1Music on Hold PreferencesTwo fold (in one feature request for convenience) - Allow for different MOH tracks to be selected for a parked call...Presently I believe it only plays what is defaulted "to the account". ie: If s... Read more...
- 1"Expert View"/Set account defaults.There are many times where we want to set a client's account up for certain templates for example; on routing to play rings...or even having default "fails" that we want to put on all the extension... Read more...
- 1Swap/Replace Phonetwo-fold: 1) Sometimes a client will play "musical desks" (not like hot-desking...more of a perm. move) and rather than have the employee just take their phone with them they want us to change the p... Read more...
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- 1Phone "uptime" reporting/history/alertingFrom time to time clients will call us saying "our phones were down"...but now they're back... ...or a client will tell us of problems with a phone frequently going offline. Current fields only ... Read more...
- 1More Int'l calling security optionsPart A: Ability to have only some extensions able to dial int'l. Part B (in addition to): option for PIN code validation SEPERATE from the voicemail pin.
- 1Ring Group OptionsAbility to have a ring group with some numbers having "call announce" and other numbers not having a call screening ability. Use case: having office phone and cell phone in RG...but if you pickup o... Read more...
- 1More Custom Templates for Phone FeaturesIn moving to using "templates" for custom configs vs. configuration statements, I'd like more pre-built forms for popular options (ie: Call Waiting Toggle, Time Zone Adjustments, etc). I'll add it ... Read more...
- 1Update Caller ID between Transfer, Park Retrieval, Intercept, etc.Presently in CMV you will lose the "originating callers" Caller ID if you: Park/Retrieve a call or transfer a call via an assisted transfer. I would like for the originating callers Caller ID to... Read more...
- 1Multiple AT MenuYou can have a day and night greeting on an AT, but cannot change the Menu options for "night mode". Makes the ease haveing different route/options after hours difficult and results in the creation... Read more...
