Paul Nebb

Music on Hold Preferences

Two fold (in one feature request for convenience) – Allow for different MOH tracks to be selected for a parked call…Presently I believe it only plays what is defaulted “to the account”. ie: If someone is on park (and specifically down to the park spot) they’re wanted to hear a different MOH track. #2 MOH …

Music on Hold Preferences Read More »

Swap/Replace Phone

two-fold: 1) Sometimes a client will play “musical desks” (not like hot-desking…more of a perm. move) and rather than have the employee just take their phone with them they want us to change the phones in the CST — it’s clunky and very manual at the moment because the registrations need to be redone and …

Swap/Replace Phone Read More »

More Int’l calling security options

Part A: Ability to have only some extensions able to dial int’l. Part B (in addition to): option for PIN code validation SEPERATE from the voicemail pin.

Ring Group Options

Ability to have a ring group with some numbers having “call announce” and other numbers not having a call screening ability. Use case: having office phone and cell phone in RG…but if you pickup on the cell because your out of the office having the call announce there so you know it’s a business call.

More Custom Templates for Phone Features

In moving to using “templates” for custom configs vs. configuration statements, I’d like more pre-built forms for popular options (ie: Call Waiting Toggle, Time Zone Adjustments, etc). I’ll add it would be fantastic to allow the use of variables so that that first/last name entered in as the Mailbox Name updates in the BLF/Config layout.

Multiple AT Menu

You can have a day and night greeting on an AT, but cannot change the Menu options for “night mode”. Makes the ease haveing different route/options after hours difficult and results in the creation of a seperate extension for after hours prompts. — I’ll add, I’d like the same for “holiday’s” as well as to …

Multiple AT Menu Read More »