Two fold (in one feature request for convenience) – Allow for different MOH tracks to be selected for a parked call…Presently I believe it only plays what is defaulted “to the account”. ie: If someone is on park (and specifically down to the park spot) they’re wanted to hear a different MOH track. #2 MOH …
There are many times where we want to set a client’s account up for certain templates for example; on routing to play rings…or even having default “fails” that we want to put on all the extensions or at the very least be able to see/manage them from one place. Currently, we need to go to …
two-fold: 1) Sometimes a client will play “musical desks” (not like hot-desking…more of a perm. move) and rather than have the employee just take their phone with them they want us to change the phones in the CST — it’s clunky and very manual at the moment because the registrations need to be redone and …
more “self-service” template creation in UI form.
From time to time clients will call us saying “our phones were down”…but now they’re back… …or a client will tell us of problems with a phone frequently going offline. Current fields only show us the extension status at that moment…and the only time stamp is the timestamps of the the last registration/upcoming expiration and …
Part A: Ability to have only some extensions able to dial int’l. Part B (in addition to): option for PIN code validation SEPERATE from the voicemail pin.
Ability to have a ring group with some numbers having “call announce” and other numbers not having a call screening ability. Use case: having office phone and cell phone in RG…but if you pickup on the cell because your out of the office having the call announce there so you know it’s a business call.
In moving to using “templates” for custom configs vs. configuration statements, I’d like more pre-built forms for popular options (ie: Call Waiting Toggle, Time Zone Adjustments, etc). I’ll add it would be fantastic to allow the use of variables so that that first/last name entered in as the Mailbox Name updates in the BLF/Config layout.
Presently in CMV you will lose the “originating callers” Caller ID if you: Park/Retrieve a call or transfer a call via an assisted transfer. I would like for the originating callers Caller ID to update on phone screens as that call is passed around the office. I’ve been told the underlying cause is “header-related” (CMV …
Update Caller ID between Transfer, Park Retrieval, Intercept, etc. Read More »
You can have a day and night greeting on an AT, but cannot change the Menu options for “night mode”. Makes the ease haveing different route/options after hours difficult and results in the creation of a seperate extension for after hours prompts. — I’ll add, I’d like the same for “holiday’s” as well as to …
